5 Major UX Blunders That Push Users Away

Tired of seeing users disengage from your digital platform? Perhaps it’s time to reevaluate your UX (User Experience) approach. UX isn’t just about the aesthetics; it shapes the user’s journey and directly influences their satisfaction with a website or application. A top-notch UX effortlessly guides the user from their initial entry point all the way to the desired outcome.

UX design goes beyond just eye-catching buttons and sleek layouts. It requires a holistic view, considering the potential pathways a user might take. The ultimate goal is always to make the experience user-centric, ensuring they engage with key features and touchpoints.

However, some designers prioritize their personal design preferences over the user’s needs. Here are the top 5 UX pitfalls that often lead to missed opportunities and dissatisfied users.


Overlooking the User’s Perspective

Every user carries with them a mental model, which is essentially their set of expectations for how a product should function. This model is built upon their past experiences, needs, and familiarity with similar products. If a product doesn’t align with this mental model, issues arise.

A common oversight among designers is focusing too heavily on their own vision of the product, sidestepping the user’s perspective. This can create a gap between how the designer envisions the product and how the user anticipates it to work. In some cases, this disconnect can be so pronounced that it results in a user feeling utterly let down by the product.

For effective UX design, it’s crucial to balance both the designer’s vision and the user’s expectations. While the aesthetics and functionality should be enticing, they shouldn’t solely cater to the designer’s preferences. By grounding the design in user-centric principles, designers can genuinely meet the needs and desires of the end user.


Overwhelming User Experience with Cluttered Content

Call-to-action (CTA) elements are key drivers of user engagement, pushing them towards the desired outcome. However, when these elements disrupt rather than enhance navigation, they become counterproductive.

Have you ever landed on a site only to be immediately bombarded by a full-screen pop-up urging you to subscribe or try out a feature? Even more frustrating is when the close button is nearly microscopic or hidden, making it a chore to simply view the main content.

Oversaturating the user’s screen with unnecessary elements not only hampers their journey but also robs them of agency. Instead of guiding them, you end up dictating their actions, leading to a negative user experience filled with irritation and exasperation. In such scenarios, the main content often gets overshadowed by incessant pop-ups and distractions.

To enhance the user experience, CTAs should be strategically placed so they feel natural and unintrusive. It’s essential to give users time to familiarize themselves with the product before prompting them with CTAs. This ensures they’re more receptive to the action, rather than feeling pressured or overwhelmed.


Prioritizing Novelty Over User Familiarity

When users access familiar platforms like eCommerce websites, they have certain ingrained expectations, like finding the shopping cart icon in the top right corner. This expectation stems from widespread conventions in design that most websites adhere to for the sake of consistency and user comfort. However, when designers prioritize fresh, unconventional designs over these established norms, it can disorient and frustrate users.

If a user enters an eCommerce site and struggles to locate fundamental features like the shopping cart because it’s been redesigned or relocated for the sake of being ‘different’, it can deter them from continuing their shopping experience.

It’s vital to strike a balance: while innovation is commendable, it should never compromise the intuitive, user-friendly aspects of a design that customers have come to expect.


Overreliance on Carousels

While carousels may appear to be a stylish design feature, their practical benefits are frequently debated. Often, they serve as mere visual embellishments, lacking in real informational substance. One of their significant drawbacks is the reduced user autonomy; when carousels cycle through images automatically, they can feel intrusive, potentially leading to user frustration.

 Additionally, they can inadvertently shift a user’s focus away from the primary content, overshadowing essential information. This not only distracts users but also tends to push more critical content further down, forcing users to scroll more to find what they’re looking for. 

In short, while carousels can elevate a website’s visual appeal, they often come at the cost of functionality and user experience. If you decide to incorporate a carousel, it’s imperative to make it user-controlled and to ensure each slide delivers genuine, interactive value to the user.


Overlooking Mobile UX

With the ever-growing number of mobile users globally, the significance of mobile app development is becoming paramount for businesses. Yet, despite many businesses racing to launch their applications, a considerable number of these apps face short-lived usage. The primary culprit? An inadequate UX that fails to guide the user intuitively through the app’s functionalities.

Another crucial consideration is the difference in navigation habits between desktop and mobile users. While desktop users might leisurely navigate through a site, mobile users typically desire quicker interactions with minimal taps. Therefore, optimizing mobile navigation to be succinct yet clear is essential. However, it’s a delicate balance – streamlining to facilitate ease without sacrificing essential content.


Lastly, device diversity demands thorough testing. Given the myriad screen sizes and resolutions, ensuring consistent, high-quality design across different devices is vital.



Navigating the complexities of UX design can be daunting, with every decision impacting user satisfaction, engagement, and ultimately, business success. This article shed light on five common UX pitfalls that can turn users away, emphasizing the need for user-centric designs over personal preferences or fleeting design trends. However, achieving excellence in UX is not out of reach. 

For businesses seeking to create or refine their digital platforms, partnering with industry leaders can make all the difference. Among such leaders, BrandFynder stands out with a track record of delivering some of the best User Experience (UX) Design services in the industry. By avoiding common missteps and leveraging expert insights, any platform can offer a seamless, enjoyable, and memorable user experience.

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