The need for quick satisfaction is driving a fast evolution in consumer behavior.
There will be plenty of chances in 2023 to take advantage of this trend by using SMS marketing, a potent instrument that enables businesses to establish genuine, ongoing relationships with their clients. When integrating SMS into their digital plans this year and going beyond, organizations should take into account some important developments in SMS.
These are the upcoming trends we see for SMS marketing.
Using SMS as a Tool for Instant Gratification
The new standard is instant satisfaction, and Bulk SMS messaging has emerged as a potent means of meeting this need.
Text messaging is expected to become one of the most widely used modes of communication globally by 2025, with about 6 billion users sending and receiving texts on a daily basis. This is hardly unexpected, as receiving an SMS notice or reply causes our brains to produce dopamine—who can resist curiosity? Dopamine is a key player in reward-seeking behavior, which explains why so many people discover that their everyday interactions take place over instant messaging.
The Best-Performing Marketing Channel Is SMS
The best way to send clients interesting material is via SMS. Since consumers check their SMS messages very instantly, marketers may pique consumers’ interest with emotive language and get an incredibly high 98% open rate.
Furthermore, satisfaction levels may be higher than with any other marketing platform or channel because of the dopamine release linked to receiving a message in this manner.
Using SMS to Contact Customer Service
Because texting offers convenience and flexibility, customers may text customer care representatives instead of calling them on the phone.
SMS is a customer care channel that may help with a variety of customer support tasks, including:
- Notify recipients of orders picked up and payments received.
- Give delivery tracking details.
- Schedule new appointments and send out reminders for existing ones.
Using SMS Authentication to Protect Cyberspace
In today’s digital age, two-factor authentication (2FA) is a must to secure sensitive customer data. Using SMS is the most practical and straightforward approach to use 2FA. A One-Time Password (OTP) is contained in SMS texts and is used to verify client logins. A further degree of security is offered with SMS authentication, and it’s really simple.
SMS Text as a Social Tool for Across Generations
Since SMS is a one-to-one communication method, you can send generations more individualized and personalized messages.
SMS text messaging is invaluable for younger generations, who also spend a great deal of time texting on their phones, even if the 45–64 age group is the one whose usage of SMS is rapidly increasing. This is so that you may communicate with them in secret via SMS messaging.
Nowadays, a lot of organizations even work with parents of underprivileged kids, offering helpful advice and pointers to promote early development and communication.
Your Text Message Offers
What could be more convenient than texting someone? In 2023, SMS messaging will still be successful, according to surveys, but more than 75% of consumers still prefer to get marketing offers via SMS.
It’s quick and simple to get offers and two-way messages from businesses via text, which opens the door to better business-customer interactions and transactions.
Using SMS to Protect Your Brand Against Fraud
Companies must defend themselves against SMS con artists. The demand for consumer and brand protection is growing as the globe grows more dependent on mobile technologies. Safeguarding confidential and personal data is essential for businesses and the reputation of their brands.
SMS Text Messages Increase Website Traffic
Messages that are succinct, powerful, and have obvious call-to-actions (CTAs) will increase website traffic. Indeed, almost 45% of consumers who respond to strong call to action (CTAs) in SMS messages actually make a purchase.
Sending SMS generates urgency and provides clear action steps because SMS texts are restricted to 160 characters.
Utilize SMS Marketing to Cross-Sell
Understanding your consumers’ purchasing inclinations is the first step towards using SMS to cross-sell your goods and services. SMS will be a major component of cross-selling. Here are some actions you may do to improve your cross-selling strategy:
AI Conversational Marketing using SMS
SMS can be sent one way or both ways. However, SMS is becoming more intelligent. SMS may have a conversational experience thanks to chatbots enabled by AI and more flexible automatic answers to keywords. Real-time engagements with your consumers are facilitated by conversational SMS, which gives them access to human-powered purchasing and support via text message. Conversion, retention, engagement, and brand exposure are all aided by conversational marketing.
Conversational marketing examples include:
- Special deals
- Remember to customer’s service
- Engagement-focused drip marketing
- Conversational SMS facilitates speedier sales and service, helps you break through the clutter, and fosters human connections.
The Rise of SMS Copywriting Marketing Experts
In the future of marketing, marketers will need to use limited space and the greatest message to draw in the appropriate clients at the right moment.
Consequently, more SMS marketing specialists will be needed globally to assist companies with their SMS message initiatives. SMS marketing specialists need to be adept in creating flawless SMS messages that are on-brand, compelling, and actionable while adhering to national and corporate rules.
Using SMS Marketing to Reach Influencers
SMS marketing may be used by online social media influencers and marketers, particularly those that cater to Gen Z and Millennial audiences, to increase brand exposure and interaction.
In actuality, 75% of millennials and members of Gen Z purchase online using their cellphones.
Brands are looking to their own consumers as potential influencers thanks to the micro-influencer phenomenon. SMS is now ideally positioned to assist in scaling your influencer marketing plan since consumers are starting to resemble micro-influencers.